© 2024 Puzzel. All rights reserved.
© 2024 Puzzel. All rights reserved.
Make Customer Experience your competitive advantage.
Puzzel’s future-proof CX ecosystem enables you to deliver exceptional experiences for your customers by combining technology and people to create lifelong relationships.
It’s possible with Puzzel
1,100+ organisations choose Puzzel to help them deliver smart customer experiences
Your future-proof,
out-of-the-box CCaaS solution.
Turn customer service into your competitive advantage.
Make Customer Experience your competitive advantage.
Puzzel’s future-proof CX ecosystem enables you to deliver exceptional experiences for your customers by combining technology and people to create lifelong relationships.
It’s possible with Puzzel
It’s possible with Puzzel.
Ready to take your customer experiences to the next level?
What makes Puzzel the ideal Customer Experience solution?
We deliver connected experiences in a future-proofed, easy-to-use platform.
That’s what makes us the customer experience ecosystem for everyone, you included.
of customer cases resolved on first contact
90%
of customer cases resolved on first contact
cost reduction per service request
50%
cost reduction per service request
reduction in response times
85%
reduction in response times
It’s possible with Puzzel.
We deliver connected experiences in a future-proofed, easy-to-use platform. That’s what makes us the customer experience ecosystem for everyone, you included.
What makes
Puzzel the ideal
Customer Experience
solution?
The Problem
Affinity Water wanted to replace its traditional PBX system with a cloud-based solution that could accommodate increased call volumes, enhance customer satisfaction and meet regulatory targets.
We scale with you
• Improved customer satisfaction
• Superior integration capabilities
• Improved quality of response to customers
• Accelerated response times with 100% availability
The solution
Puzzel provided a single CTI framework that captures caller and agent data effectively. This ensures the right agent skills are deployed at all times and enhances the overall customer experience.
Easy to use.
We truly believe that happy agents = happy customers. That’s why our Agent Application offers a bright, intuitive and customisable design that your agents will love.
Enable convenient, personalised service.
Puzzel’s omnichannel solution enables your team to manage all voice, email, social media, SMS and web chat enquiries in one place.
We scale with you.
Puzzel is designed to be scalable as you grow, with AI features to keep you ahead of the curve. Additionally, our open software integrates with the tools and systems you already use and love
We’re the leading CCaaS innovators in Europe.
Streamline the process of aligning messaging, product information, and other vital details, enabling you to provide a cohesive and uniform experience across all touchpoints.
Affinity Water enhances customer experience with cloud-based call centre services from Puzzel.
Affinity Water enhances customer experience with cloud-based call centre services from Puzzel.
“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”
Luke Sambridge
Head of Customer Strategy & Experience
“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”
Contact Centre.
Optimise customer journeys and meet your customers where they are, on any channel. Plus, with a single interface, your agents can provide instant, personalised replies – all in a single solution.
Self-Service Automation.
Boost your team's efficiency, increase self-service rates and empower your customers with AI and automation - resolving customer queries even faster.
Workforce Management.
Save time on complex workforce scheduling for managers and empower your agents to focus on what they do best – delivering first-class support to your customers.
Case Management.
Empower your agents and ease the workload with a ticketing solution that tracks and manages customer queries, allowing for swift and effective resolution.