What makes Puzzel the ideal Customer Experience solution?
We deliver connected experiences in a future-proofed, easy-to-use, AI-powered platform. That’s what makes us the customer experience platform for everyone, you included.
Every day, more than 1,100 organisations across 40 countries use Puzzel to deliver smarter customer experiences.
Make AI-Driven Customer Experience
your competitive advantage.
Puzzel is the AI-led ecosystem for Customer Experience, and it is built for your organisation’s most important work – delighting your customers.
It's possible with Puzzel
Make AI-Driven Customer Experience your competitive advantage.
Puzzel is the AI-led ecosystem for Customer Experience, and it is built for your organisation’s most important work – delighting your customers.
It's possible with Puzzel
The best customer service providers use Puzzel
of customer cases resolved on first contact
90%
of cases resolved on first contact
cost reduction per service request
50%
cost reduction per service request
building world-class CX solutions
25+
years
building world-class CX solutions
reduction in response times
85%
reduction in response times
Every day, more than
1,100 organisations across 40 countries
use Puzzel to deliver smarter customer experiences.
Affinity Water enhances customer experience with cloud-based call centre services from Puzzel.
THE PROBLEM
Affinity Water wanted to replace its traditional PBX system with a cloud-based solution that could accommodate increased call volumes, enhance customer satisfaction and meet regulatory targets.
THE SOLUTION
Puzzel provided a single CTI framework that captures caller and agent data effectively. This ensures the right agent skills are deployed at all times and enhances the overall customer experience.
THE IMPACT
- Improved customer satisfaction
- Superior integration capabilities
- Improved quality of response to customers
- Accelerated response times with
100% availability
“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”
— Luke Sambridge, Head of Customer Strategy & Experience
Affinity Water enhances customer experience with cloud-based call centre services from Puzzel.
Easy to use
We truly believe that happy agents = happy customers. That’s why our Agent Application offers a bright, intuitive and customisable design that your agents will love.
Enable convenient, personalised service
Puzzel’s omnichannel solution enables your team to manage all voice, email, social media, SMS and web chat enquiries in one place.
We scale with you
Puzzel is designed to be scalable as you grow, with AI features to keep you ahead of the curve. Additionally, our open software integrates with the tools and systems you already use and love.
We’re the leading CCaaS innovators in Europe
Puzzel is the leading European Contact Centre as a Service provider. Our servers are based in Europe, ensuring compliance and data security every step of the way.
Ready to take your customer experiences to the next level?
Ready to take your customer experiences to the next level?
Smarter CX, powered by AI.
Our CX platform combines contact centre, self-service and AI capabilities, offering a single platform for balancing automated and human-led interactions.
Smarter CX, powered by AI.
Contact Centre
Optimise customer journeys and meet your customers where they are, on any channel. Plus, with a single interface, your agents can provide instant, personalised replies – all in a single solution.
Virtual Agent Suite
Give your customers the fast, tailored support they deserve with our suite of AI agents for chat, voice and email solutions.
Conversational Intelligence
Empower your agents and ease the workload with a ticketing solution that tracks and manages customer queries, allowing for swift and effective resolution.
Workforce Management
Save time on complex workforce scheduling for managers and empower your agents to focus on what they do best – delivering first-class support to your customers.
