© 2024 Puzzel. All rights reserved.
© 2024 Puzzel. All rights reserved.
Boost customer satisfaction while keeping costs low with Puzzel.
Puzzel enables you to deliver exceptional experiences for your customers by combining technology and people to create lifelong relationships.
Puzzel enables you to deliver exceptional experiences for your customers by combining technology and people to create lifelong relationships.
Boost customer satisfaction
while keeping costs low with Puzzel.
Complete CX Solution
of customer cases resolved on first contact
90%
All the ways that Puzzel supports your
customer service workflows.
Get in touch.
Our team will provide you with a personalised 30-minute demo that showcases how the platform can be tailored to meet your business goals.
1,100+ organisations choose Puzzel to help them deliver smart customer experiences
1,100+ organisations choose Puzzel to help them deliver smart customer experiences
Contact Centre Software.
All the tools, channels, and functionality needed to simplify the complex, boost agent productivity, unlock actionable insights, and provide first-class, personalised customer support.
Digital Engagement.
Proactively connect with the visitor’s digital journey to improve customer experience as well as service and sales productivity.
Workforce Management.
Unlock your contact centre’s full potential with smarter workforce management. Reach maximum performance with intelligent forecasting, scheduling, and intraday management.
Sales Intelligence.
Streamline the process of aligning messaging, product information, and other vital details, enabling you to provide a cohesive and uniform experience across all touch points.
Quality Assurance.
Monitor the customer interactions that matter most to your business, extract key, actionable insights, and deliver personalised coaching programmes that have a real impact on your agent performance.
What makes Puzzel the right customer experience solution for you?
We deliver connected experiences in a future-proofed, easy-to-use platform.
That’s what makes us the customer experience platform for everyone, you included.
We deliver connected experiences in a future-proofed, easy-to-use platform. That’s what makes us the customer experience platform for everyone, you included.
Easy to use
We truly believe that happy agents = happy customers. That’s why our Agent Application offers a bright, intuitive, and customisable design that your agents will love.
Deliver convenient, personalised service
Puzzel’s omnichannel solution enables your team to manage all voice, email, social media, SMS, and web chat enquiries in one place.
We scale with you
Our native cloud service is designed to be scalable as you grow, with AI features to keep you ahead of the curve and competition. Additionally, our open software integrates with the tools and systems you already use and love.
The leading CCaaS innovator in Europe
Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. Our servers are based in Europe, ensuring compliance and data security every step of the way.
Future-proof technology
Say hello to better tools and better conversations. We’re always innovating and releasing new features to keep your Contact Centre up to date with the latest CX and technology trends.
It’s possible
with Puzzel.
cost reduction per service request
50%
reduction in response times
85%
It’s possible
with Puzzel.
“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. We knew skills based routing of calls was essential to delivering world-class customer service whilst maintaining high levels of operational efficiency.”
Sasha Memedovic
Head of Service Delivery at fm24
“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. We knew skills based routing of calls was essential to delivering world-class customer service whilst maintaining high levels of operational efficiency.”
